Hello!

I’m Evelyn Sales, a UX designer based in Europe transitioning from 15 years in premium user support.

I’m Evelyn Sales, a UX designer based in Europe transitioning from 15 years in premium user support.

I bring a deep understanding of user needs to my design work, prioritizing inclusivity and clarity.


My focus is on building bridges, not barriers.


Do you have a project in mind?

I bring a deep understanding of user needs to my design work, prioritizing inclusivity and clarity.


My focus is on building bridges, not barriers.


Do you have a project in mind?

My Services

The service I offer is specifically designed to meet your needs.

Strategy & Planning

Streamline your customer journeys with tailored strategies that improve engagement, boost retention, and help your business connect deeply with its audience.

Strategy & Planning

Streamline your customer journeys with tailored strategies that improve engagement, boost retention, and help your business connect deeply with its audience.

User Research

Simplify project workflows with organized qualitative research and user insights designed to keep your product team aligned and your retention goals on track.

User Research

Simplify project workflows with organized qualitative research and user insights designed to keep your product team aligned and your retention goals on track.

Web Design

Gain valuable insights into user behavior, website accessibility (WCAG), and key business metrics to optimize your digital products and experience.

Web Design

Gain valuable insights into user behavior, website accessibility (WCAG), and key business metrics to optimize your digital products and experience.

Brand Design

Understand your market with precise data analysis, CRM tracking, and deep customer insights that reduce friction and guide your product's decision-making processes.

Brand Design

Understand your market with precise data analysis, CRM tracking, and deep customer insights that reduce friction and guide your product's decision-making processes.

About

More about me

I’m Evelyn Sales, a UX designer based in Europe (Ireland / Spain).
I’m very passionate about the work that I do every day.

My journey in this dynamic and ever-evolving field has been a testament to my passion for crafting meaningful user experiences, leveraging technologies, and fearlessly pushing the boundaries of digital creativity. I thrive on transforming ideas into intuitive and impactful designs.

My experiences

I have had the pleasure to work with companies across a variety of industries. I'm always interested in new, exciting and challenging adventures.

MAR 2026 - PRESENT

UX/UI Designer at Atados (Volunteer)

• Visual Strategy: Optimizing platforms to improve engagement for thousands of users through data-driven visual decisions. • Prototyping: Developing low and high-fidelity wireframes and prototypes to validate functional and visual solutions. • Research Leadership: Conducting qualitative interviews to extract insights that guide functional and aesthetic design choices.

MAR 2026 - PRESENT

UX/UI Designer at Atados (Volunteer)

• Visual Strategy: Optimizing platforms to improve engagement for thousands of users through data-driven visual decisions. • Prototyping: Developing low and high-fidelity wireframes and prototypes to validate functional and visual solutions. • Research Leadership: Conducting qualitative interviews to extract insights that guide functional and aesthetic design choices.

NOV 2024 - JAN 2026

Customer Service Advisor at Transport for Ireland and Pitney Bowes

• Precision & Accuracy: Managed complex financial data and banking workflows with 100% accuracy in highly regulated environments. • System Mastery: Utilized advanced CRM systems (SAP, S4HANA) to ensure seamless customer journeys. • Strategic Communication: Provided multi-channel support and crisis resolution using strategic communication and user advocacy.

NOV 2024 - JAN 2026

Customer Service Advisor at Transport for Ireland and Pitney Bowes

• Precision & Accuracy: Managed complex financial data and banking workflows with 100% accuracy in highly regulated environments. • System Mastery: Utilized advanced CRM systems (SAP, S4HANA) to ensure seamless customer journeys. • Strategic Communication: Provided multi-channel support and crisis resolution using strategic communication and user advocacy.

AUG 2022 - AUG 2024

Executive Assistant at Enterprise Ireland

• Executive Partnership: Provided high-level support to department leadership, ensuring strategic priorities were executed and deadlines met. • Operational Oversight: Managed complex administrative workflows, international coordination, and high-volume departmental scheduling. • Communication Hub: Acted as the primary point of contact for internal and external stakeholders within the public sector and sustainability sectors. • Governance Support: Facilitated coordination between senior management and external partners, maintaining professional discretion at all times.

AUG 2022 - AUG 2024

Executive Assistant at Enterprise Ireland

• Executive Partnership: Provided high-level support to department leadership, ensuring strategic priorities were executed and deadlines met. • Operational Oversight: Managed complex administrative workflows, international coordination, and high-volume departmental scheduling. • Communication Hub: Acted as the primary point of contact for internal and external stakeholders within the public sector and sustainability sectors. • Governance Support: Facilitated coordination between senior management and external partners, maintaining professional discretion at all times.

My Works

Check out some of my awesome projects with creative ideas

Atados is the largest volunteering platform in Brazil, connecting individuals with NGOs and social projects nationwide. By leveraging technology and design, Atados facilitates social engagement, helping organizations find the talent they need to boost their social impact.

Watching football is no longer just about the match. It’s about reacting, sharing, checking stats, and being part of a real-time conversation. CazéTV built its success on personality, humor, and community. The challenge was translating that energy into a standalone product without losing what makes it unique.

Process

My workflow is centered around being highly productive.

Tools that power my every day:

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